Last Update: 26 January 2026

This is the privacy policy of TIB Insurance Brokers Limited (“TIB”, “we”, “us” “our”).

This policy describes how we collect and use personal data and outlines the steps TIB is taking to ensure that it complies with the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong).

What personal data do we collect

The categories of personal data we collect about you are as follows:

• Data that you provide to us directly. When you use our websites, portals, applications, social media (collectively “Site”), products or services (collectively “Services”), we may request personal data such as your name, company position, postal address, telephone number, email address, bank details (for payment purposes), account usernames and passwords;

• Data recorded and generated automatically. When you use our Services, we may collect data recorded automatically from your computers or mobile devices and data generated through your interaction with our Services such as your IP address, device identifier, browser-type, invoicing details, language, cookies and other technical information; and

• Data that we obtain from third party sources. Where permitted by law, we may receive personal data about you from third party sources, such as government bodies or regulators.

Why do we collect your personal data

We collect and use personal data for the following purposes:

• To administer, operate and provide our Services, including the management of billing and processing of payments;

• To communicate with you and deliver customer support and related services;

• To comply with applicable laws, regulations and regulatory requirements;

• To maintain, optimize and improve the functionality, performance, and security of our Services and systems; and

• To conduct marketing and promotional activities, but only where we have obtained your prior consent.

With whom might we share your personal data

We may transfer or disclose your personal data to the following categories of recipients:

• to our group companies, third party services providers, suppliers, agents, and other organizations who provide data processing services to us, or who otherwise process personal data on our behalf for purposes that are described in this privacy policy or notified to you when we collect your personal data;

• to any government department, agency, court or other official and/or regulatory bodies where we believe disclosure is necessary as a matter of law or regulation, to exercise, establish, participate in, or defend our legal rights, or limit the damages we sustain in litigation or other legal dispute, or to protect your vital interests, privacy, or safety, or those of our customers or any other person;

• to any other person with your consent to the disclosure.

Whenever we share personal data, we take all reasonable steps to ensure that it is treated securely and in accordance with this privacy policy. This may include without limitation aggregating or de-identifying information so that it is not intended to be used by the third party to identify you.

Marketing and promotions

We will not use your personal data for direct marketing purposes unless we have received your consent.

With your prior consent, we may contact you from time to time to provide you with information about our Services that may be of interest to you. All marketing communications that we send to you will respect any marketing preferences you have expressed to us.

You have the right to opt-out of marketing communications we send you at any time. You can usually exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. Alternatively, please send your opt-out request in writing to the contact details provided under the “Contact” heading.

Data access and Correction

If you wish to access, correct, or update your personal data, you can exercise these rights at any time by contacting us using the contact details provided under the “Contact” heading.

Contact

We have appointed individuals who are responsible for the protection and security of your personal data. Please contact our data protection team by mail to:-

Data Protection Officer

TIB Insurance Brokers Limited

Unit 303, 3/F., Tower III, Enterprise Square, 9 Sheung Yuet Road, Kowloon Bay, Hong Kong

Notification of changes

We reserve the right to amend or vary this policy from time to time to reflect evolving legal, regulatory, or business practices. When we update our privacy policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make (which, for minor changes, may include posting the revised privacy policy to our Site with immediate effect). Please check this page periodically for changes.